Shipping policy
Shipping
Thank you for shopping with KyomïKlub. Every order is carefully inspected, packed, and prepared to ensure it arrives in perfect condition.
Processing Time
Orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
During new launches, pre-orders, or promotional events, processing times may be extended. If this happens, we will always keep you updated.
Shipping Rates
We proudly offer FREE standard shipping on all orders.
Expedited shipping options may be available at checkout depending on your location.
Estimated Delivery Times
After your order has been shipped, estimated delivery times are:
Canada
- 2–8 business days
United States
- 4–10 business days
International
- 7–21 business days
Please note that these delivery times are estimates and may vary due to carrier delays, weather, customs processing, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.
Pre-Orders
Items marked as Pre-Order will ship according to the estimated timeframe listed on the product page.
If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available unless otherwise stated.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order.
KyomïKlub is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error, please contact us immediately. While we'll do our best to help, we cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery is the carrier's responsibility.
If your package appears delayed or lost, please contact the shipping carrier first. If you still need assistance, we'll gladly help you investigate the issue.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We'll review your claim and work with you to find a fair resolution.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: kyomiklub@gmail.com
We aim to respond within 1–2 business days.